Klwi takes the responsibility of protecting your data seriously. This document clearly and transparently explains how we collect, use, store and protect your personal information as a user of our platform.
These principles are not merely statements – they are daily practices upheld by every member of the klwi team when handling user data.
All data transmitted between your device and klwi's servers is protected with 256-bit SSL encryption – the same standard used by leading banking institutions.
Klwi has never and will never sell, rent, or allow third parties to use your personal data for marketing or commercial purposes without your explicit consent.
All of klwi's data handling practices comply with the Malaysian Personal Data Protection Act 2010 – the primary legislation governing the use of personal data in the country.
You have the right to access, correct, and request deletion of your personal data at any time. klwi makes this process straightforward through responsive support channels.
Your data is stored on secured servers with strict access controls, 24/7 security monitoring, and regular backup procedures to prevent data loss.
Klwi only retains your personal data for as long as it is needed for the stated purpose or as required by law. Data that is no longer needed is securely deleted.
This Privacy Policy explains how klwi collects and handles your personal information when you use our website and app. By registering or continuing to use the klwi platform, you agree to the practices described in this policy. If you do not agree, please stop using the platform and contact us for further enquiries.
Klwi collects your personal information through several channels as you interact with our platform. The type of information collected depends on how you use our services:
Information you provide directly:
Information collected automatically:
Klwi only collects information that is strictly necessary to provide its services. We do not collect sensitive information such as biometric data, religious beliefs or health records.
The personal information we collect is used solely for legitimate and clearly stated purposes. klwi uses your data for the following:
| Purpose of Use | Legal Basis |
|---|---|
| Creating and managing your user account | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Identity verification through the KYC process | Legal obligation |
| Detecting and preventing fraud and money laundering | Legal obligation |
| Sending important account notifications | Legitimate interest |
| Improving the platform's user experience | Legitimate interest |
| Sending promotional offers (with consent) | User consent |
Klwi will not use your data for purposes beyond those stated without notifying you in advance and obtaining your consent where required.
Klwi does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information:
Every third party granted access to klwi user data has undergone rigorous security assessment and is subject to a legally binding data processing agreement.
Klwi continually invests in data security infrastructure to ensure your personal information is always protected. The security measures we employ include:
While klwi takes all reasonable precautions, no security system can guarantee 100% protection against all threats. We encourage you to play your part by using a strong password and not sharing your login credentials with anyone.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by klwi:
You have the right to request a copy of your personal data we hold and to know how it is used.
If any of your personal data is inaccurate or out of date, you have the right to request a correction free of charge.
You may request deletion of your data under certain circumstances, subject to applicable legal retention obligations.
Where data use is based on your consent, you may withdraw that consent at any time.
You may object to the processing of your data for specific purposes such as marketing communications.
To exercise any of the above rights, please contact the klwi support team. We will process your request within 14 business days. There are circumstances where we may need to retain some of your data due to legal obligations – in such cases, we will inform you clearly.
Klwi uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic and ensure certain features function correctly. Cookies are small files stored on your device by your web browser.
Types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some klwi platform features.
Klwi does not use third-party cookies for external advertising purposes. Data collected through cookies is used solely to improve your own platform experience.
The klwi platform may contain links to third-party websites such as payment service providers or game providers. While we strive to link only to trusted sites, klwi is not responsible for the privacy practices of those external websites.
Each external website has its own privacy policy independent of klwi. We encourage you to read the privacy policy of any website you visit via links from the klwi platform before providing any personal information to them.
Klwi reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements or updated platform features.
When significant changes are made, klwi will:
Continued use of the klwi platform after a change notice is considered acceptance of the new terms. If you disagree with any changes made, you have the right to close your account by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by klwi, please contact us through the following channels:
The klwi data protection team will endeavour to respond to all privacy-related enquiries within 3 business days. For formal requests under PDPA 2010, please clearly state in your communication that it is a request under that legislation for faster processing.
This Privacy Policy is to be read together with Terms and Conditions klwi constitutes the entire agreement between you and our platform.